Lead Infrastructure Engineer - Web/Middleware Operations

Company: BB&T Corporation
Location: Raleigh
Posted on: April 8, 2021

Job Description:

Lead Infrastructure Engineer - Web/Middleware Operations Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing--Accessibility or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.Regular or Temporary:RegularLanguage Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: **This position is 100% remote**

This position will serve as a mid-level web engineer for Truist's Web & Middleware Operations team. This individual will be under moderate supervision. As a part of the support/operations organization, the individual will be responsible for web and middleware support, maintenance, deployments, troubleshooting and configuration of solutions and resolutions within one or more of Truist Web / Middleware Operations support realms. This position is technical in nature. The position will be shift based positions as 24/7/365 "in-seat" support coverage is required.
--- Provide up to level 2 support for web / middleware issues that come through the enterprise support center.
--- Responsible for general support, maintenance and troubleshooting of web and middleware based platforms.
--- Providing operational support for web products in use today.
--- Provide support for the Change, Release, Incident, Request and Configuration Management processes for Truist's Web & Middleware Operations technologies and services.
--- Develop and maintain documentation for supported infrastructure.
--- Will work a 12 hour shift three or four days or nights weekly consecutively per shift schedule. Teammate will work a 3 day on > 4 day off > 4 day on > 3 day off schedule consisting of one of the four 12 hour shift. Shifts may be rotating quarterly or permanent.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.--
--- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.--
--- Responds to issues in a timely manner by receiving and investigating incidents or service tickets
--- Communicates status of issue resolution to internal customers.
--- Applies in-depth knowledge of application support and an understanding of best practices.
--- Solves complex technical and operational problems.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
--- Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
--- In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
--- Understanding of key business processes and competitive strategies related to the IT function.
--- Ability to plan and manage projects.
--- Ability to solve complex problems by applying best practices.
--- Ability to provide direction and mentor less experienced teammates.
--- Ability to interpret and convey complex, difficult, or sensitive information.Preferred Qualifications:
--- Five years of relevant experience in Information Technology with a concentration on Web and/or Middleware technology.
--- Ability to collaborate with web and other related work teams across geographically dispersed locations.
--- Provide excellent customer service, oral and written communication within a business and technical context.
--- Working practice of automation and scripting languages such as, PowerShell, Bash, Python.
--- Adept knowledge of DMZ security technologies and LDAP technologies.
--- Knowledge of Firewall technologies and Load Balancer technologies.
--- Adept hand on experience with SSL certificates including usage, configuration, installation and maintenance.
--- Adept experience with some (or all) product areas including:

• Microsoft IIS Server
• IBM Websphere Application Server
• IBM WebSeal (Tivoli Access Manager) and/or ISAM
• VMWare Tomcat / TCServer
• IBM MQ
• IBM Datapower Gateway
• Tibco
• Pega--- Adept experience with of Linux Red Hat, AIX, and Windows Operating Systems.
  --- Familiarity with the lifecycle for Web applications including capacity planning, disaster recovery, backup & restore, and other related technical requirements.
  --- Knowledge of J2EE standards and best practices.
  --- Knowledge of data flow, mainframe/client server systems, problem analysis, and systems tuning.
  --- Adept experience with network interfaces and technologies.
  --- Very good verbal and written communications skills with ability to present technology requests and designs to associates and management.
  --OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting/Standing/Walking/Bending/Lifting
  • Sitting (if checked, indicate frequency) Frequently (25% - 50% of the time)
    • Standing (if checked, indicate frequency) Choose an item.
      • Walking (if checked, indicate frequency) Choose an item.
        • Bending (if checked, indicate frequency) Choose an item.
          • Lifting (if checked, indicate pounds) Up to 25 lbs.
            • Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
              • Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
                • AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
                  • Travel (Must select one)Up to 25%Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
                    BB&T and SunTrust have joined forces to become Truist. We're combining the best of each company to bring you better experiences, better partnerships, and better technology to offer even more ways to help grow your financial confidence. With more than 275 years of combined history through our legacy brands, BB&T and SunTrust, Truist is now one of the nation's premier financial institutions, dedicated to building a better future for our clients, teammates, and communities. About Truist
                    Truist Financial Corporation (NYSE: TFC) is a purpose-driven company dedicated to building a better future for its clients, teammates, and communities. With 275 years of combined BB&T and SunTrust history, Truist is one of the nation's largest financial services holding companies offering a wide range of services including retail, small business, and commercial banking; asset management; capital markets; commercial real estate; corporate and institutional banking; insurance; mortgage; payments; specialized lending; and wealth management. Headquartered in Charlotte, North Carolina, Truist serves approximately 10 million households with leading market share in many high-growth markets in the country.
                    Truist Bank, Member FDIC. Learn more at Truist.com .

Keywords: BB&T Corporation, Raleigh , Lead Infrastructure Engineer - Web/Middleware Operations, Engineering , Raleigh, North Carolina