Lead Infrastructure Engineer - Web/Middleware Operations
Company: BB&T Corporation
Posted on: April 8, 2021
Lead Infrastructure Engineer - Web/Middleware Operations
Specific information related to the position is outlined below. To
apply, click on the button above. You will be required to create an
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provide you access to your application information. Need Help?
Should you have a disability and need assistance with the
application process, please request a reasonable accommodation by
emailing--Accessibility or by calling 877-891-2510. This email
inbox is monitored for reasonable accommodation requests only. Any
other correspondence will not receive a response.Regular or
Temporary:RegularLanguage Fluency: English (Required) Work Shift:
1st shift (United States of America) Please review the following
job description: **This position is 100% remote**
This position will serve as a mid-level web engineer for Truist's
Web & Middleware Operations team. This individual will be under
moderate supervision. As a part of the support/operations
organization, the individual will be responsible for web and
middleware support, maintenance, deployments, troubleshooting and
configuration of solutions and resolutions within one or more of
Truist Web / Middleware Operations support realms. This position is
technical in nature. The position will be shift based positions as
24/7/365 "in-seat" support coverage is required.
--- Provide up to level 2 support for web / middleware issues that
come through the enterprise support center.
--- Responsible for general support, maintenance and
troubleshooting of web and middleware based platforms.
--- Providing operational support for web products in use
--- Provide support for the Change, Release, Incident, Request and
Configuration Management processes for Truist's Web & Middleware
Operations technologies and services.
--- Develop and maintain documentation for supported
--- Will work a 12 hour shift three or four days or nights weekly
consecutively per shift schedule. Teammate will work a 3 day on
> 4 day off > 4 day on > 3 day off schedule consisting of
one of the four 12 hour shift. Shifts may be rotating quarterly or
permanent.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to
--- Performs problem tracking, diagnosis and root-cause analysis,
replication, troubleshooting, and resolution for complex
--- Responds to issues in a timely manner by receiving and
investigating incidents or service tickets
--- Communicates status of issue resolution to internal
--- Applies in-depth knowledge of application support and an
understanding of best practices.
--- Solves complex technical and operational
The requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
--- Bachelor's degree and five years of experience in development
or application support or an equivalent combination of education
and work experience.
--- In- depth knowledge in information systems and ability to
identify, apply, and implement best practices.
--- Understanding of key business processes and competitive
strategies related to the IT function.
--- Ability to plan and manage projects.
--- Ability to solve complex problems by applying best
--- Ability to provide direction and mentor less experienced
--- Ability to interpret and convey complex, difficult, or
sensitive information.Preferred Qualifications:
--- Five years of relevant experience in Information Technology
with a concentration on Web and/or Middleware technology.
--- Ability to collaborate with web and other related work teams
across geographically dispersed locations.
--- Provide excellent customer service, oral and written
communication within a business and technical context.
--- Working practice of automation and scripting languages such as,
PowerShell, Bash, Python.
--- Adept knowledge of DMZ security technologies and LDAP
--- Knowledge of Firewall technologies and Load Balancer
--- Adept hand on experience with SSL certificates including usage,
configuration, installation and maintenance.
--- Adept experience with some (or all) product areas
- Microsoft IIS Server
- IBM Websphere Application Server
- IBM WebSeal (Tivoli Access Manager) and/or ISAM
- VMWare Tomcat / TCServer
- IBM MQ
- IBM Datapower Gateway
- Pega--- Adept experience with of Linux Red Hat, AIX, and
Windows Operating Systems.
--- Familiarity with the lifecycle for Web applications including
capacity planning, disaster recovery, backup & restore, and other
related technical requirements.
--- Knowledge of J2EE standards and best practices.
--- Knowledge of data flow, mainframe/client server systems,
problem analysis, and systems tuning.
--- Adept experience with network interfaces and technologies.
--- Very good verbal and written communications skills with ability
to present technology requests and designs to associates and
--OTHER JOB REQUIREMENTS / WORKING CONDITIONS
- Sitting (if checked, indicate frequency) Frequently (25% - 50%
of the time)
- Standing (if checked, indicate frequency) Choose an item.
- Walking (if checked, indicate frequency) Choose an item.
- Bending (if checked, indicate frequency) Choose an item.
- Lifting (if checked, indicate pounds) Up to 25 lbs.
- Visual / Audio / SpeakingAble to access and interpret client
information received from the computer and able to hear and speak
with individuals in person and on the phone.
- Manual Dexterity / KeyboardingAble to work standard office
equipment, including PC keyboard and mouse, copy/fax machines, and
- AvailabilityAble to work all hours scheduled, including
overtime as directed by manager/supervisor and required by business
- Travel (Must select one)Up to 25%Truist supports a diverse
workforce and is an Equal Opportunity Employer who does not
discriminate against individuals on the basis of race, gender,
color, religion, national origin, age, sexual orientation, gender
identity, disability, veteran status or other classification
protected by law. Drug Free Workplace.Thank you for your interest
in Truist! BB&T and SunTrust have come together in a
transformational merger of equals to create Truist, the premier
financial organization in the country. You may notice references to
our legacy company names, BB&T and SunTrust, in places
throughout this site. All such references should be understood to
refer to Truist moving forward while we continue to transition to
the Truist name.EEO is the Law Pay Transparency Nondiscrimination
BB&T and SunTrust have joined forces to become Truist. We're
combining the best of each company to bring you better experiences,
better partnerships, and better technology to offer even more ways
to help grow your financial confidence. With more than 275 years of
combined history through our legacy brands, BB&T and SunTrust,
Truist is now one of the nation's premier financial institutions,
dedicated to building a better future for our clients, teammates,
and communities. About Truist
Truist Financial Corporation (NYSE: TFC) is a purpose-driven
company dedicated to building a better future for its clients,
teammates, and communities. With 275 years of combined BB&T and
SunTrust history, Truist is one of the nation's largest financial
services holding companies offering a wide range of services
including retail, small business, and commercial banking; asset
management; capital markets; commercial real estate; corporate and
institutional banking; insurance; mortgage; payments; specialized
lending; and wealth management. Headquartered in Charlotte, North
Carolina, Truist serves approximately 10 million households with
leading market share in many high-growth markets in the
Truist Bank, Member FDIC. Learn more at Truist.com .
Keywords: BB&T Corporation, Raleigh , Lead Infrastructure Engineer - Web/Middleware Operations, Engineering , Raleigh, North Carolina
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