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AppD Senior Engineer Support Engineering (EUM/BizOps)

Company: Cisco
Location: Raleigh
Posted on: September 16, 2020

Job Description:

About_The_Role As an Engineer Support engineering, you provide world class support to yo customers to deliver them the best customer experience. Our Support engineering team works closely with R&D teams providing suggestions for improvements in our Product. What we expect * Enthusiastic and Self-motivated individual to work on support of Browser and Mobile Monitoring software, and Big data platforms like Elasticsearch * Reproduce complex customer environments to replicate customer issues in- house * Work with the engineering and Product Management teams to push customer issue resolution * Build in-house reference lab environments using various technologies (Java, Python, iOS, Android, etc) * Conduct knowledge sharing sessions within and outside the teams * Keep abreast of new tools, technologies, programming languages, and frameworks * Comfortable working with Linux and Windows environments for troubleshooting * Desired_Skills_&_Experience * BS in Computer Science or equivalent * 2-3 years of experience of troubleshooting and Customer facing Experience is an added advantage * Prior experience of working with Unix and Windows systems. * Prior knowlege/experience of Java, .NET, Python based applications and bash and windows scripting desirable * Prior Knowledge/Experience of Javascript Frameworks like Angular, React, Vue, etc. is an added advantage * Prior knowledge/experience of working with Big data frameworks like Elasticsearch, Hadoop, etc is an added advantage Show moreShow less

Keywords: Cisco, Raleigh , AppD Senior Engineer Support Engineering (EUM/BizOps), Engineering , Raleigh, North Carolina

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