Build Strong Programs, Change Adult Lives | PSR Program Manager / QMHP

Company: Monarch
Location: Buies Creek
Posted on: April 1, 2026

Job Description:

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: Starting Pay: from $43,888/year A Qualified Professional (10A NCAC 27G .0104) must have one of the following: Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required This Opportunity: The Program Manager is primarily responsible for leadership in assigned program that assists people receiving services in a psychosocial rehabilitation setting that supports people in reaching their social, vocational, educational, and independent living goals in effort to achieve their personal dreams and outcomes. This position may serve as the qualified professional in the assigned departments and provides service based supervision to paraprofessional staff. What You'll Do: • Direct, plan, organize and implement activities to manage the day-to-day operations within assigned department/programs that enhance the life of people receiving services. Activities may include administration, finance, personnel, and programming supervision. • Develop, implement, and monitor budgets in a fiscally sound manner. • Provide systems that assist people being supported in identifying their own areas of strengths and needs to achieve their personal dreams and goals that will enhance their quality of life as related to best practice and state and agency policy/procedures. • Work in conjunction with Qualified Professionals in a variety of settings to develop, implement, document, monitor, and review a Person Centered Plan as related to determining required level and frequency of services. • Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options. • Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services. • Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Understand criteria, target population matrices, service definitions, authorization request, billing, etc. • Hire, assign, supervise, train, evaluate, and discipline assigned staff. • Provide direction to staff in regards to carrying out programs, services and supports related to participant needs. Monitor performance and implementation of these responsibilities by being present when day-to-day activities are taking place, on all shifts and by unannounced visits. 10. 10. Direct any concerns regarding performance to appropriate personnel. • Provide initial and ongoing assessment, evaluate effectiveness of PCP and progress made by person receiving services, participate in team meetings/case reviews with other providers and natural supports as needed. • Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork as required to efficiently manage program needs. • Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with consumers. Integrate strategies into program plans. • Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components. Assist in the design and presentation of agency-wide training. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage. • Work with supervisor on the continual assessment and enhancement of services provided throughout the agency. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations, and licensing regulations related to specific program areas. • Follow proper procedures regarding admittance and discharge. • Complete all other relevant responsibilities as assigned by the supervisor. • Fill in during times of staff turnover in order to ensure ongoing services and perform all functions of PSR staff if necessary. • Follow service definition guidelines for services being provided. • Driving and travel may be required. M0NC Education We're Looking For: Minimum of a Bachelor Degree (dependent upon experience) (Required) Certifications We're Looking For: Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM Experience We're Looking For: Experience working with adults with a mental health diagnosis, an intellectual/developmental disability, and/or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required&xa;Supervisory Experience | Required Schedule: Monday-Friday (8:00am-4:00pm) Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Keywords: Monarch, Raleigh , Build Strong Programs, Change Adult Lives | PSR Program Manager / QMHP, Education / Teaching , Buies Creek, North Carolina