Priority Moments Marketing Consultant (Remote)
Company: Windstream Communications
Location: Raleigh
Posted on: May 26, 2023
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Job Description:
Priority Moments Marketing Consultant (Remote) - ( 23001360
)
Description
Windstream is a leading provider of advanced network communications
and technology solutions for consumers, small businesses,
enterprise organizations and carrier partners across the U.S.
Windstream offers bundled services, including broadband, security
solutions, voice, and digital TV to consumers. The company also
provides data, cloud solutions, unified communications and managed
services to business and enterprise clients. The company supplies
core transport solutions on a local and long-haul fiber-optic
network spanning approximately 150,000 miles.
About the Role:
The focus of this position is to identify the areas that are the
most important between Kinetic and the customer and work cross
functionally to ensure customer engagement and satisfaction at
those critical points during the relationship. The goal will be to
create a long-term relationship with Kinetic and high customer
satisfaction that creates promoters and reduces churn.
What You'll Do:
Conduct research to find out more about customer behavior and
preferences.
Identify customer needs and take proactive steps to maintain
positive experiences, determining which moments in a customer
journey require a specialized focus for a tailored experience.
Develop and outline journey maps of the customer's life cycle with
Kinetic.
Provide recommendations based on customer feedback and journey maps
for process improvements.
Work cross-functionally within all Kinetic business units to
identify opportunities for a better customer experience and drive
those efforts to completion.
Work cross functionally with teams to prioritize initiatives and
ensure alignment for a successful and thoughtful experience for
customers.
Ability to define an initiative and the impact of it and translate
that work to IT stories for implementation.
Partner with operational teams to understand the complexities of a
backend process and structure to help guide decisions and
recommendations.
Shape a strategy and story with the big picture in mind while at
the same have a healthy understanding for the details.
Leverage customer insights, behaviors, and experiences to develop
programs, processes and communications that create a better
experience and add value to the customer's relationship with
Kinetic.
Use statistical tools as needed by the business unit to perform the
following duties: Derive unknown variables from known variables,
select correct statistical technique to measure data and interpret
results.
Do You Have:
Confidence articulating and presenting ideas and concepts to peers
and leadership.
Experience with journey mapping.
Strong analytical skills.
Experience executing large, best practice - focused digital and/or
app engagement strategies.
Familiarity with A/B and multivariate experiments.
College degree and 6 years professional level experience with 3-4
years supervisory experience; or 10 years professional level
related experience.
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Identity Theft, Legal, Auto & Home and Pet Insurance
https://windstreambenefits.com
Windstream DEI&B Statement:
Connecting people in a world of infinite possibilities. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. The diverse voices of our employees fuel
our innovation and the inclusive, equitable culture we are building
fosters belonging and empowers each one of us to create amazing
customer experiences.
Actual base pay for this job will depend on the candidate's primary
work location and other factors, such as relevant skills and
experience.
Qualifications
Minimum Requirements:
College degree and 5-7 years professional level experience with 2-3
years supervisory experience; or 9 years professional level related
experience with 2-3 years supervisory experience; or an equivalent
combination of education and professional level related experience
required.
Primary Location : US-Arkansas-Virtual Office AR 0.93 - 0.97
Other Locations : United States
Job Category : Marketing
EEO Statement: : Windstream is an equal opportunity employer. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, genetic information, protected
veteran status, current military status, disability, sexual
orientation, gender identity, marital status, creed, citizenship
status, or any other status protected by law, and to give full
consideration to qualified disabled individuals and protected
veterans. The diverse voices of our employees fuel our innovation
and our inclusive culture. Employment at Windstream is subject to
post offer, pre-employment drug testing.
Req ID: 23001360
Employment at Windstream is subject to post offer, pre-employment
drug testing. Equal Opportunity Employer including
minority/female/disability/veteran; Without regard to race, color,
religion, national origin, gender, sexual orientation, gender
identity, age, disability, marital status, citizenship status,
military status, protected veteran status or employment status.
Windstream is a drug-free workplace.
Keywords: Windstream Communications, Raleigh , Priority Moments Marketing Consultant (Remote), Advertising , Raleigh, North Carolina
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