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Risk Program Manager, Apple Media Products - Raleigh

Company: Apple
Location: Raleigh
Posted on: January 16, 2022

Job Description:

SummaryPosted: Jan 4, 2022Role Number: 200329116We are seeking Risk Program Manager for Payments & Disputes to help drive and support payment fraud reduction and prevention. Someone who will work in collaboratively with internal and external business partners. It's a hands-on, cross-functional and highly engaged job. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without. If you're drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your perfect job. Apple Media products is the leading payments platform for in-store and online payments launched by Apple six years ago. It is rapidly growing and recently launched Apple Card - a new kind of credit card, built by Apple. Apple Card is founded on simplicity, transparency and privacy, and crafted to help customers lead a healthier financial life.Key Qualifications

  • 5+ years of program management experience in Payments and Disputes industry.
  • Comfortable in credit card operations such as servicing channels, business analytics, operational health
  • Flexible and open working style, with an ability to quickly establish trust and credibility
  • Experience working in a multifaceted, results driven environment
  • Experience identifying test cases and establishing business rules for chargeback disputes
  • Comfortable managing ambiguity and working with cross-functional teams.
  • Flexibility to work in multiple timezones and international teamsDescriptionCoordinate and Program Manage a broad portfolio of work Release the right set of features for our customers, on time and with high quality. Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship. Identify test cases and establish business rules for chargeback disputes Work cross-functionally across Apple to use the collective skills and intelligence of our people. Make critical decisions and trade-offs to ensure your programs are successful. Resolve discrepancies, troubleshoot, and unblock issues. Work closely with Legal, Privacy and security teams to design and implement solutions.Education & ExperienceBS, BA or equivalent professional experienceAdditional Requirements
    • Consistent track record of running complex cross functional software projects that support applications and services
    • Proficiency in applying project management and collaboration tools
    • Strong verbal and written communication and presentation skills

Keywords: Apple, Raleigh , Risk Program Manager, Apple Media Products - Raleigh, Advertising , Raleigh, North Carolina

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