Social Media Specialist - North America
Company: The Social Element
Location: Raleigh
Posted on: February 24, 2021
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Job Description:
The Social Element is not your typical social media agency. Our
number one focus is to help brands build genuine human connections
with their consumers. We partner with our clients to find business
solutions through human interactions driven by data and insights.
We use insights to form strategy, then execute across all areas of
social, including community management, listening, content,
reporting, and crisis management.We pride ourselves in having
exceptional talent in our business. As the pioneers of social, we
stay at the forefront by constantly creating, learning, and
guiding.Our relationships with our clients are true partnerships as
we become an extension of their team: trusted, committed,
leading.We are currently looking for a team of Social Media
Specialists for one of our key clients, to follow conversations on
social and engage with their audience. You'll be responsible for
monitoring trending hashtags and topics while finding unique ways
to integrate them into the brand and respond to consumers while
understanding and using the brand's unique tone of voice.What
You'll Do* Day to day social media management on named accounts *
Clear and effective communication with client contact/s when
escalating user queries* Creation and on-time delivery of social
media insights reports * Regularly sharing feedback and insights
gained from social media management systems and performance with
relevant teams* Execute proactive and reactive engagement
strategies while ensuring alignment with brand TOV, guidelines, and
contractual obligations (such as SLAs)* Continually grow and update
best practices, always thinking of new and better ways to leverage
social media platforms to achieve your clients' goals * Work
closely with the Social Media Manager and Social Producer to ensure
effective communication and alignment on service delivery* Assist
in revising engagement tactics and recommendations to clients in
response to platform developments.* Execute social media strategies
and advise clients and Account Management on the performance of
these strategies* Support other Services service lines when
required, eg,publishing, insights* Attend client meetings as
requiredWhat To Bring* A backgound in Community Management*
Experience of using social platforms including Facebook, Twitter,
Instagram, and YouTube. * Fluency in social platform capabilities
and offerings and desire to keep up-to-speed on new developments. *
Experience executing a brand's social media strategy* Solutions
orientated approach* Collaborative, creative and conscientious
communicator* Excellent written and verbal communication skills*
Excellent organizational and time management skills* Attention to
detail* Sound judgment* Ability to maintain and uphold
confidentiality at all times* A pride in what we do, what we
create, in The Social Element and in our communityThe Social
Element valuesWork according to the company values* Do it Well* Be
One Team* Do the Right Thing* Keep Pioneering* Make Them SmileHow
To ApplyIf all this sounds like you, simply upload your resume and
a cover letter (or a link to your cover letter video if you
prefer). *Make sure to include the following details in your cover
letter/video, or we won't be able to process your application:*
Details of your personal/professional experience in social media*
Why you are interested in being part of our team at The Social
ElementThe Social Element is a global social media management
agency delivering high-quality, multi-lingual social media
management, customer care, social listening, insight, and
consultancy. It also offers crisis management training and
simulations via its partner brand, Polpeo.Powered by
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Keywords: The Social Element, Raleigh , Social Media Specialist - North America, Advertising , Raleigh, North Carolina
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