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Data Entry Analyst (Porting)

Company: Bandwidth
Location: Raleigh
Posted on: May 17, 2022

Job Description:

Job DescriptionWho We Are:Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointhebandWhat We Are Looking For:As an Data Entry Analyst (Porting) you will submit customer telephone orders into various different systems. The right candidate will ensure accuracy and efficiency by following well designed guidelines and processes, while providing excellent customer support services for our internal teams.What You'll Do:

  • Process incoming Port Order requests; entering customer order information in to a variety of carrier systems with a high level of accuracy.
  • Process port order requests in a timely manner while adhering to company and industry standards.
  • Provide information on missing/incomplete orders while adhering to order entry guidelines, and timelines.
  • Maintain high level of accuracy for all customer orders.
  • Manage, create, and coordinate requests through multiple databases.What You Need:
    • BS/BA degree is recommended. Quantitative, statistical or technical fields are helpful
    • Experience in a high volume, high accuracy environment
    • Experience with Microsoft Office (Excel, Access, Outlook) and/or Google Docs preferred
    • Ability to multitask in a fast-paced environment
    • Acute attention to detail
    • Experience and proficiency with 10-Key and alphanumeric data entry is helpful.
    • Excellent communication skills, both verbal and non-verbal
    • Must be a solution oriented problem solver
    • Self-motivated and must work well independentlyThe Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
      • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
      • All new hires receive four weeks of PTO.
      • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
      • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
      • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
      • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.Applicant Privacy Notice

Keywords: Bandwidth, Raleigh , Data Entry Analyst (Porting), Administration, Clerical , Raleigh, North Carolina

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