ServiceNow Admin

Company: Noralogic Inc
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Hello, Looking for a Service Now Admin for Raleigh, NC. If you are looking for a new position then please respond me back with your updated resume at ************* Service Now Admin Raleigh, NC Long Term Job Description: Job Description Client is looking for talented and creative Application Support Analyst, who will be a key member of the team responsible for maintaining the health and stability of our newly launched ServiceNow Field Service Management application. He will maintain and support the application, triage issues and analyze application performance and stability. He will code, test and install bug fixes and minor enhancements to the application. Principal Responsibilities:

• Provide production support for the ServiceNow Field Service Management application through troubleshooting, problem analysis, problem management and resolution to correct issues
• Monitor, maintain and improve the health and stability of the ServiceNow FSM application
• Troubleshooting application, system and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs
• Working with integrating legacy systems (including 3rd party supported) to resolve any integration issues
• Monitoring scheduled jobs/dependencies and job failure alerts to ensure timely error handling
• Supporting custom and standard reports being used within ServiceNow
• Applying code and/or data fixes as needed to resolve Incidents
• Supporting and maintaining the ServiceNow mobile functionality
• Working with Enterprise Mobility Management team to test and deploy any upgrades/patches for mobile functionality via apk files
• End to end Triage support including coordinating with integrating applications and ensuring successful and timely issue resolution
• Maintaining and monitoring Java applications on MID servers
• Providing ServiceNow System Admin support
• Access provisioning for users
• Supporting and deploying upgrades to the ServiceNow platform/instance
• Developing and deploying minor enhancements requests from customers
• Creating and maintaining Splunk dashboards and queries to assist in identifying and diagnosing application problems
• Ensuring application uptime by monitoring production application
• Ensuring Legal/Regulatory compliance processes are adhered to and provide support for any audit requirements. Position Requirements:
  • Strong knowledge and experience in ServiceNow implementation
  • Experienced or Certified ServiceNow System Administrator
  • Knowledge of ServiceNow Customer Service Management implementation and Field Service Management implementation is a plus
  • Knowledge of Splunk is a plus
  • Participation in an on-call rotation model to provide 24x7 coverage
  • Excellent communication, organization and interpersonal skills
  • Strong problem solving and analytical skills
  • Ability to prioritize and execute tasks
  • Ability to work independently to complete tasks
  • Strong knowledge of software development methodologies
  • Experience with ITIL Processes and Tools a plus
  • Bachelor's degree in Computer Science or related field is preferred Regards, Gaurav Dhingra Lead Reccruiter +1. - ************* Noralogic - 109 E 17 th St, Cheyenne WY 82001 USA: WY, MD, NJ Mexico: Guadalajara, Monterrey India: Noida UP **WBE and MBE company** ** ISO 9001:2015** **WY Top 50 Minority owned growing company** - provided by Dice

Keywords: Noralogic Inc, Raleigh , ServiceNow Admin, Administration, Clerical , Raleigh, North Carolina