Appliance Repair Triage Tech - Cozy Office Gig

Company: Custom Communications
Location: Raleigh
Posted on: October 17, 2020

Job Description:

Custom Communications, Inc.

Award-winning, mobile field service technicians.

CCi is one of the nation's largest providers of managed mobile field services. Over the last 20 years, we've become an industry leader by successfully developing a unique model that exceeds customer and client service expectations. Through active monitoring, management and direct relationships with our technicians, CCI consistently delivers award-winning customer service for our clients.

Core objectives:

• Provide a highly sought-after workforce to major industry partners
• Provide work to our network of independent contractor technicians
  
  Appliance Repair Triage Technician - Cozy Office Gig
  
  This key position as a leading contributor to our Appliance Repair services is for those seeking to join a performance-based organization celebrating over twenty years in business.
  
  This corporate office role will meet immediate triage demands for SAMSUNG Laundry, Cooking, Refrigerator, TV with pending expansions to other brands and service providers.
  
  Corporate Office Position
  
  Report to the Director of Appliance Repair who manages operations for appliance repair services from our corporate offices.
  
  The Appliance Repair Triage Tech will:
  
  
  • Pre-call appliance repair customers to perform triage
  • Diagnose needed repairs at 90% or better accuracy
  • Order parts and track delivery
  • Coordinate as needed with field managers, technicians and vendors
  • Manage texting chat bots and customer replies
  • Work order volume will begin slowly and ramp up to 60+ work orders per day
    
    Requirements:
    
    
    • Employment is contingent on passing a third-party drug screen and criminal background investigation
    • Five years experience in the field as an Appliance Repair Tech is required if you have no direct experience performing Appliance Repair Triage
    • Work schedule is Monday-Friday 8-5 and may change to meet demands. CCi team members do whatever is required to meet schedules with our 1099 contract technicians. In the offhand chance of an emergency or a temporary schedule issue, CCi employees step up to meet deadlines.
      
      Pay and Available Benefits:
      
      
      • Negotiable
      • Excellent health care plan - 80% company paid
      • Supplemental insurance
      • Dental
      • Vision
      • PTO
      • 401kTo apply now, please complete a two minute application and click to upload your resume when prompted. Associated topics: automotive, customer service, diagnose, equipment, maintenance mechanic, maintenance technician, malfunction, repair, service technician, upgrade

Keywords: Custom Communications, Raleigh , Appliance Repair Triage Tech - Cozy Office Gig, Administration, Clerical , Raleigh, North Carolina