Senior Application Systems Analyst - Billing & Payments

Company: HTC Global Services Inc
Location: Durham
Posted on: May 12, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

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At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Make an Impact. Grow Your Career. Work on High-Visibility Digital Products working remotely from your home office.

Are you a systems analyst who thrives at the intersection of technology, user experience, and real-world impact? Join a team where your expertise in billing and payment systems will help enhance customer-facing web and mobile applications that serve millions of users. We need a Technical Systems Analyst that has been a developer in previous years, someone that can get into the code at a granular level. This allows the individual to better understand/map out the requirements in terms the development team can easily digest and follow.

In this role, you'll have the opportunity to work remotely from your home office to provide assistance with:

Leading technical discovery and integration of industry-leading payment solutions (like ACI and CyberSource).
Shaping the evolution of modern digital platforms in the healthcare space.
Collaborating with high-performing teams on enterprise initiatives that truly matter to customers.
Building your career in an environment that values your ideas and your knack for collaborating with technical teams to improve documentation and create efficient effective solutions.

Responsibilities:

Conduct detailed JAD sessions to gather requirements, elicit technical details, and lead collaborative design sessions.
Create comprehensive technical diagrams, dependency maps, data flow diagrams, impact documents, and gap analyses.
Work directly with internal teams and third-party vendors to support the integration and optimization of billing and payment systems.
Analyze code, service contracts, architecture, and data flows to ensure seamless integration between systems.
Support enhancements and issue resolution for web and mobile customer portals.
Evaluate current systems and processes to document "as-is" and recommend "to-be" solutions.
Work with business stakeholders and development teams to translate business needs into technical solutions.

Required Qualifications:

7-10+ years of experience in systems analysis or technical business analysis roles.
Hands-on experience supporting web/mobile applications in enterprise environments.
Strong knowledge of billing/payment systems, especially involving third-party vendors.
Familiarity with tools/technologies like JS, HTML, JavaScript, Java.
Excellent communication skills and the ability to work cross-functionally.
Strong documentation and diagramming skills (must be able to produce technical artifacts independently).
Self-driven and comfortable working with minimal supervision.

Preferred Qualifications:

Prior experience working with ACI or CyberSource as a vendor or integration partner.
Healthcare payer industry experience is preferred but not required.
Familiarity with agile methodologies and digital transformation projects.

#LI-NC1 #LI-Remote

Keywords: HTC Global Services Inc, Raleigh , Senior Application Systems Analyst - Billing & Payments, Accounting, Auditing , Durham, North Carolina