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Corporate Collections & Customer Service Specialist

Company: Accentuate Staffing
Location: Raleigh
Posted on: March 20, 2023

Job Description:

Accentuate Staffing is currently recruiting for a Corporate Collections & Customer Service Specialist for our Technology Client located in Raleigh. This is a full-time opportunity offering amazing benefits to include 100% covered Medical, Dental & Vision insurance. Responsibilities:

  • Assist the Accounting Department with invoicing and accounts receivable collection.
  • Responsible for accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
  • Enhances client relationships while ensuring timely payments.
  • Researches and reconciles billing discrepancies and short payments.
  • Researches customers, contacts and builds processes surrounding accounts receivable best practices for both current and past due accounts.
  • Builds strong and professional relationship with customers and applies excellent customer service in a timely manner.
  • Makes outbound collection calls in a professional manner while keeping and improving customer relations.
  • Escalates unresolved issues to management or internal sales representative.
  • Manages mail correspondence to customers to encourage payment of delinquent accounts and maintains list of customers on credit hold.
  • Ability to problem solve customer credit risk, collection and billing issues as they arise and work through a solution and or/present options to management.
  • Identifies and communicates ideas to improve the collection process. Requirements:
    • 1+ years' experience in accounting and/or collections preferred
    • 3+ years' experience in customer service
    • Engage and partner with clients and internal partners as required
    • Prefer working in a collaborative, team-based environment
    • Excellent oral and written communication skills
    • Excel in problem-solving
    • Self-driven
    • Excellent time management and organizational skills
    • Ability to prioritize and leverage resources successfully
    • Comfortable with Microsoft Office Suite

Keywords: Accentuate Staffing, Raleigh , Corporate Collections & Customer Service Specialist, Accounting, Auditing , Raleigh, North Carolina

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