Corporate Collections & Customer Service Specialist
Company: Accentuate Staffing
Posted on: March 20, 2023
Accentuate Staffing is currently recruiting for a Corporate
Collections & Customer Service Specialist for our Technology Client
located in Raleigh. This is a full-time opportunity offering
amazing benefits to include 100% covered Medical, Dental & Vision
- Assist the Accounting Department with invoicing and accounts
- Responsible for accounts to identify overdue payments, report
collection activity, address client queries, and develop repayment
- Enhances client relationships while ensuring timely
- Researches and reconciles billing discrepancies and short
- Researches customers, contacts and builds processes surrounding
accounts receivable best practices for both current and past due
- Builds strong and professional relationship with customers and
applies excellent customer service in a timely manner.
- Makes outbound collection calls in a professional manner while
keeping and improving customer relations.
- Escalates unresolved issues to management or internal sales
- Manages mail correspondence to customers to encourage payment
of delinquent accounts and maintains list of customers on credit
- Ability to problem solve customer credit risk, collection and
billing issues as they arise and work through a solution and
or/present options to management.
- Identifies and communicates ideas to improve the collection
- 1+ years' experience in accounting and/or collections
- 3+ years' experience in customer service
- Engage and partner with clients and internal partners as
- Prefer working in a collaborative, team-based environment
- Excellent oral and written communication skills
- Excel in problem-solving
- Excellent time management and organizational skills
- Ability to prioritize and leverage resources successfully
- Comfortable with Microsoft Office Suite
Keywords: Accentuate Staffing, Raleigh , Corporate Collections & Customer Service Specialist, Accounting, Auditing , Raleigh, North Carolina
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