CRG Collections Resolution Specialist (Remote Work Options Available)

Company: First Citizens Bank
Location: Raleigh
Posted on: June 25, 2022

Job Description:

Overview:We are hiring multiple CRG Collections Resolution Specialists!Responsible for the collection of past due payments on various retail or consumer account types, by phone, while upholding First Citizens Bank's high standards for the customer experience.Probe with fact finding questions to ensure a complete understanding of customers reason for delinquency and work with the customer to establish payment arrangements or prescribe other treatments with the goal of bringing the account current.This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the bank.After initial training, candidates have the opportunity to work in a hybrid role where they can work in the office and remote.Responsibilities:Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.Qualifications:Basic Qualifications:High school diploma or GED with 2 years collections, customer service, or financial services experience.Other Preferred Qualifications:Bachelors degree.Bilingual (Spanish) is a plus.

Keywords: First Citizens Bank, Raleigh , CRG Collections Resolution Specialist (Remote Work Options Available), Accounting, Auditing , Raleigh, North Carolina