Night Auditor
Company: Tru by Hilton - Garner
Location: Garner
Posted on: May 15, 2022
Job Description:
Job DescriptionEmbark on an exciting hotel career with Crown
Hotel & Travel Management, LLC. From hotel management jobs to
front-line interaction with hotel guests and important
behind-the-scenes hospitality jobs, Crown Hotel & Travel
Management, LLC offers a variety of opportunities for job growth
and exciting careers in the hospitality industry.Benefits
- Health Insurance
- Supplemental Insurance
- Paid Time Off
- Paid Training
- Fantastic Company CulturePay DepartmentFront OfficeSupervisors:
Front Office Manager and General ManagerJob SummaryThe night
auditor is responsible for a great successful guest experience with
any guest who enters the hotel. The night auditor needs to be able
to assist guests with their overnight requests and balance accounts
from the day shift. Job duties may include the following:
- Handling end-of-day bookkeeping, auditing, and account
reconciliation
- Overseeing the property as manager on duty during their
shift
- Taking the details of all arriving guests including payment
information
- Allocating rooms to all guests
- Making travel arrangements for the guests
- Providing information to guests about the procedures, policies
and facilities of the hotel
- Providing the guest with the necessary tourism information
- Making reservations on behalf of the guests for live
entertainment, cinema and even sightseeing tours
- Handling all customer complaints and queries
- Taking messages for the visitors
- Issuing receipts to the guests
- Calculating the guest bills
- Making accommodation reservations for guests who may be
relocating
- Coordinating the delivery of guest laundry needs as well as
special requests
- Ensuring the safety and security of all guests
- Preparing hotel correspondence
- Coordinate Suite Shop sales
- Maintain all guest reservations in accordance with credit card
security requirements
- Balance and properly account for cash drawer at the desk for
each shift
- Maintain all training requirements as set forth by General
Manager
- Assisting guests with safety deposit box forms and keys as
outlined by GM
- Other duties as assigned by FOM, GM, Sales ManagerJob Duties
and Responsibilities
- Be able to work a flexible schedule
- Wear a provided uniform and nametag at all times on the
property
- Perform routine cleaning throughout the work area to include
dusting, mopping, vacuuming, and organizational needs, etc.
- Maintain proper equipment and supply inventory for the front
desk; follow hotel operations procedures and communicate with the
General Manager to ensure that orders are placed for any needed
equipment, repairs, and supplies.
- Document any necessary minor repairs and/or replacements of
room furniture, fixtures, and equipment to include television sets,
light fixtures, and follow through with proper department
- Smile, acknowledge, and greet guests while in guest rooms, in
front of the house, or any other area of the hotel.
- Announce presence and enter guest rooms in accordance with
Company standards and procedures.
- Respond to guest's requests for immediate repairs.
- Assist other employees in various assignments, such as
collecting/delivering dirty linen to laundry, and assisting laundry
or housekeeping, as needed.
- Report lost-and-found items in accordance with hotel
procedures.Job Requirements
- High school diploma or equivalent
- Prefer at least one (1) year of related experience
- Must have a basic working knowledge of a computer including
word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with
the ability to interact with many types of personalities
- Must display very good organization and time management
skills
- Must be able to walk and climb/descend stairs approximately 20%
of the time
- Must be able to frequently kneel, reach, crawl, and twist torso
as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds
without assistance
- To always maintain a high standard of personal hygiene and
appearance
Keywords: Tru by Hilton - Garner, Raleigh , Night Auditor, Accounting, Auditing , Garner, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...