In Room Dining Supervisor

Company: The Umstead Hotel & Spa
Location: Cary
Posted on: May 9, 2024

Job Description:

The In Room Dining Supervisor provides an exceptional and memorable guest experience by thoughtful, professional supervision of the In Room Dining Team. To consistently achieve the service and product delivery standards, with a high degree of guest care. The In Room Dining Supervisor will assist in the overall direction and operation of the department in accordance with The Umstead Hotel standards.*Pay range includes base hourly pay plus tips.Job Requirements:Provide keen leadership and support to In Room Dining captains, order takers, servers, overnight servers, and honor bar servers. This includes filling the role of any In Room Dining position when necessary.Exceptional knowledge of all Umstead Hotel In Room Dining and Honor Bar standards and operating procedures.Exceptional attention to detail and cleanliness.Clear communication abilities to direct associates and interact with guests, clients, and internal departments to build relationships.Anticipate guests needs and respond urgently to concerns and requests.Inspects In Room Dining and Honor Bar setup areas, floors, and service landings to ensure standards of service are maintained consistently.Assists with administrative duties including daily logs, inventory and preparing supply requisitions.Ensure the accurate and timely delivery of amenities to enhance the guest experience.Train and motivate the work of In Room Dining associates, ensuring that all are complying with The Umstead Hotel & Spa Vision and Values.Ensure proper care and maintenance of hotel equipment.Attend all required meetings and trainings.Comply with The Umstead Hotel & Spa Vision and Values.Work harmoniously and professionally with co-workers and supervisors.In addition, other duties may be required as directed by your manager.#UHSSJPhysical Requirements:Must be able to continuously stand/ walk a minimum of 8 hoursReport to work on time, properly groomed and professionally dressed.Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.Must be able to bend, kneel, push and pull over the course of a shift.Ability to read, write and communicate effectively in English, both written and oral.All employees must maintain a neat, clean and well-groomed appearance per The Umstead Hotel standards.Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.Must be able to operate all In Room Dining and Honor Bar related equipment: coffee machine, hot box, wine/ bottle openerMust be able to work a flexible shift that includes nights, weekends and holidaysQualifications:Education:High school or equivalent education required. Four year hospitality degree preferred.Experience:Minimum of 1-2 years hotel food and beverage supervisory experience at a four or five star rated property. In Room Dining supervisory experience preferred.Licenses or Certificates:Ability to obtain and/or maintain any government required licenses, certificates or permits.by Jobble

Keywords: The Umstead Hotel & Spa, Raleigh , In Room Dining Supervisor, Hospitality & Tourism , Cary, North Carolina